PRIVACY POLICY
ISOTRON EIRELI, registered under CNPJ nº 01.409.892/0001-41, headquartered at Rua João Vicentini, nº 190, Distrito Industrial II, Almirante Tamandaré-PR, ZIP Code 83504-447
(“Isotron”, “we” or “our”).
At Isotron, one of our core values is the commitment to respect and preserve privacy and to protect our Users’ Personal Data.
That’s why we’ve developed this Privacy Policy (“Policy”), to inform users how we handle their Personal Data. By providing personal information, browsing our website, or using our application, the User agrees to the usage, protection, and security rules established herein.
It is very important that the user reads this Policy carefully!
If, after reading this Policy, you still have questions, feel free to contact us through our Customer Service Channels available on our website or directly with our Data Protection Officer, as indicated in this Policy.
DEFINITIONS
For the purposes of this Policy, the following terms and definitions shall apply:
Anonymization: Use of reasonable and available technical means at the time of Processing, through which data loses the ability to be associated, directly or indirectly, with an individual.
Cloud Computing: A virtualization technology built by interconnecting multiple servers via a shared network (e.g., the Internet), aiming to reduce costs and increase service availability.
Access Account: User identification account for accessing Isotron’s services and products.
Cookies: Small files sent by the website and saved on your device, which store preferences and limited information to personalize your browsing experience according to your profile.
Personal Data or Data: Data relating to a natural person who is identified or can be identified.
Data Protection Officer (DPO): Individual appointed by Isotron to serve as the communication channel between the company, the user, and the National Data Protection Authority (ANPD).
Platforms: Isotron’s website and application.
Policy: This Privacy Policy.
Data Subject or User: The individual to whom the Personal Data refers. In this case, it’s you.
Processing: Any operation involving Personal Data, such as collection, production, receipt, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, evaluation or control of information, modification, communication, transfer, dissemination, or extraction.
COLLECTION OF PERSONAL DATA
The types of Personal Data and the manner in which we collect it depend on how the User interacts with our website.
The User is responsible for the accuracy of the personal data provided to Isotron. Any damage arising from the inclusion of false or outdated information is the sole responsibility of the User.
Collection Methods
We collect data provided by the user through registration on our platforms, as well as through interactions (e.g., product feedback and usage).
We collect data when the user contacts us via our customer service channels.
We collect data automatically via cookies.
Collected Personal Data
Full name, CPF (Brazilian ID number), email address, gender, date of birth, phone number, address (ZIP code, street, number, complement, neighborhood, city, state), mother’s name, username and password, social media profile, personal description or preferences.
IP (with date and time), IP origin, device characteristics, click data, pages visited on and after leaving Isotron’s website, and search history.
USE OF PERSONAL DATA
To process and manage product orders and purchases
To issue credit cards through financial institutions, which will conduct credit and risk analysis
To process payments and ship purchased products
To handle return or exchange requests
To register users on our platforms
To manage any promotions and marketing campaigns the user participates in
To send and analyze responses to opinion surveys
To evaluate job applications at Isotron
To provide an optimal shopping and browsing experience
To recommend products based on the user’s profile and previous interests
To interact with the user, including responding via Customer Service Channels
To protect the rights, property, and security of Isotron, its partners, representatives, employees, and/or Users, including in legal disputes
To maintain operations in the event of corporate transactions or changes
To protect users from fraud
SHARING PERSONAL DATA
Isotron may share your Personal Data to offer products and improve your experience.
Your data may be shared with Isotron Group companies, suppliers, partners, social media, and public authorities.
These third parties must comply with principles of proportionality, necessity, and purpose, as well as meet Isotron’s security standards, including encryption, secure connections, and anonymization when applicable.
For more information about our partners and suppliers, contact us through our Customer Service Channels or directly with our DPO as outlined in this Policy.
COOKIES
At Isotron, we use cookies to recognize returning visitors and enhance your browsing and shopping experience. Cookies are small data files transferred from a website to your device and do not store personal data. This information is handled confidentially and collected automatically.
For more information, refer to our Cookie Policy.
TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
Isotron is based in Brazil and targets consumers in Brazil, and therefore complies with Brazilian data protection laws.
However, your data may be stored outside of Brazil through cloud computing services. These transfers are made only to companies that comply with applicable laws and provide a level of protection equal to or greater than required by Brazilian law.
For more information, contact us through our Customer Service Channels or directly with our DPO.
STORAGE AND DELETION OF PERSONAL DATA
Isotron has internal policies governing the retention and deletion of Personal Data, storing it only for as long as needed for the purposes stated in this Policy.
Users may request the deletion of their personal data. However, Isotron may retain data if necessary to comply with legal, regulatory, or contractual obligations.
YOUR RIGHTS AND HOW TO EXERCISE THEM
Users may request access, correction, confirmation of data processing, restriction, objection/revocation of consent, or deletion of their data by contacting our DPO.
If consent is withdrawn for essential platform operations, services may become unavailable.
PROTECTING YOUR PERSONAL DATA
We adopt appropriate security measures, including secure servers, security tools, confidentiality agreements, and staff training.
Personal Data is collected and stored under strict confidentiality and security standards.
We are not responsible for security breaches on the user’s device, internet issues, viruses, or spyware.
Users are responsible for protecting their Access Account and device.
Recommendations:
Change passwords every 3 months
Don’t share your password or personal data on untrusted websites
Always log out after browsing
Use strong passwords with at least 8 characters, mixing uppercase, lowercase, numbers, and special characters
Avoid using names or special dates
Never share your credit card number; you’ll be prompted to enter it directly
Ensure you’re in a secure environment (look for “https”)
Keep your password and personal data safe and up to date
We never request your password via phone or email
We never request software installation except our official app
CONTACTING THE DPO
If you have any questions or complaints regarding this Policy, contact us through the channels available on our website.
For matters related to your personal data or to exercise your rights, contact our DPO at:
📧 privacidade@isotron.com.br
GENERAL PROVISIONS
Marketing Communications
Isotron may send marketing communications via email, SMS, MMS, direct mail, or other channels. These messages will always include an opt-out option.
Can minors under 18 shop at Isotron?
Anyone under 18 may only purchase through Isotron platforms with express consent from legal guardians.
External Links
Our website or app may link to third-party platforms. These may collect your data and have their own privacy policies. Users are responsible for reading and accepting or rejecting them. We are not responsible for the content or policies of third-party websites.
Changes to the Privacy Policy
Isotron may update this Policy at any time. Users should review it periodically. If changes require new consent, users will be notified through their registered contact details.
Governing Law
This Policy is governed by Brazilian law. The competent court will be that of the user’s place of residence unless otherwise legally required.
📍 Rua João Vicentini, 190 – Distrito Industrial II – Almirante Tamandaré – Paraná – BRAZIL
📬 ZIP Code: 83504-447
📞 Phone: +55 (41) 3657-8585 | Fax: 3657-8383
📧 Email: isotron@isotron.com.br
🌐 Website: www.isotron.com.br